AI Prompts for Gemini for Customer Service

Write a customer response to this complaint: [PASTE COMPLAINT]. Our policy is [DESCRIBE POLICY]. Tone: [EMPATHETIC AND PROFESSIONAL]. Resolve the issue clearly and retain the customer's goodwill.

A customer is frustrated about [ISSUE]. Write a response that acknowledges their frustration genuinely, explains what happened factually, and offers a specific resolution.

Write a response to a customer who received [WRONG ITEM / DAMAGED PRODUCT / LATE DELIVERY]. Our resolution policy: [DESCRIBE]. Make them feel valued, not processed.

A customer wants a refund outside our policy. Write a response explaining the policy clearly while keeping a positive relationship and offering the best alternative we can.

Write a response to a negative review saying: [PASTE REVIEW]. Address their specific points, avoid sounding defensive, and invite them to resolve it directly with us.

Write response templates for these 10 common customer issues: [LIST SCENARIOS]. Each should be warm, solution-focused, and include clear placeholders for personalization.

Write a knowledge base article for [PRODUCT FEATURE OR COMMON ISSUE]. Audience: both customers self-serving and agents answering tickets. Include: what it is, how to use it, and how to fix the top 3 issues.

Build an escalation response template for issues that need a senior team member. The customer should feel heard and prioritized, not handed off.

Write a proactive notification template for [ISSUE: OUTAGE / SHIPPING DELAY / POLICY CHANGE]. Lead with impact on the customer, not internal explanations.

Create a decision tree for handling [TYPE OF ISSUE]. Map the key questions an agent should ask, the decision branches, and the resolution at each end point.

A customer is threatening to [CANCEL / ESCALATE / POST PUBLICLY]. Write a response that takes their concern seriously, de-escalates, and moves toward resolution without making commitments we cannot keep.

A customer is being abusive in a chat. Write a response that sets a firm boundary professionally, redirects to the issue, and documents the situation clearly.

A customer is making an incorrect claim about our product. Write a response that corrects the misunderstanding diplomatically without embarrassing them.

Write a response for when we cannot fulfill a customer request. Be honest about the limitation, offer the best available alternative, and preserve the relationship.

A high-value customer is threatening to churn over [ISSUE]. Write a retention response that addresses the issue substantively and makes them feel like a genuine priority.

I manage customer service via Gmail. Write a set of canned response templates I can save in Gmail for my 10 most common inquiry types: [LIST TYPES].

Build a customer issue tracker in Google Sheets. Columns: date, customer name, issue type, status, agent, resolution, and follow-up required. Include a summary dashboard view.

Write a Google Docs SOP (standard operating procedure) for handling [SPECIFIC CUSTOMER ISSUE TYPE]. Include: initial response steps, escalation criteria, resolution options, and how to close the ticket.

Analyze these customer feedback patterns from our survey: [PASTE OR DESCRIBE DATA]. What are the top themes, what do they suggest about our biggest service gaps, and what should we fix first?

Write a customer service quality scorecard for reviewing agent responses. Include criteria for: accuracy, empathy, resolution quality, response time, and adherence to policy.