AI Prompts for ChatGPT for Hospitality

Write a pre-arrival email for guests checking into [DESCRIBE PROPERTY: HOTEL, RESORT, VACATION RENTAL]. Confirm their reservation details, share what to expect at check-in, highlight two or three amenities, and build anticipation.

A guest left a negative review on [PLATFORM] about: [DESCRIBE COMPLAINT]. Write a professional, empathetic public response that acknowledges the issue, explains what we are doing about it, and invites them back.

Write a post-stay follow-up email for guests who just completed their visit. Thank them warmly, ask for a review with a specific link, and include a loyalty offer to encourage return visits.

Write the welcome message guests receive when they check in to [DESCRIBE PROPERTY]. It should feel personal, introduce the key amenities, give one local recommendation, and include the best way to reach the team.

A guest is complaining during their stay about [DESCRIBE ISSUE]. Write the in-person script the front desk team should use: acknowledge the problem, apologize sincerely, explain what we will do right now, and offer a goodwill gesture.

Write the standard operating procedure for [DESCRIBE PROCESS, E.G. "HANDLING A GUEST COMPLAINT" OR "ROOM TURNOVER BETWEEN GUESTS"]. Include every step, the responsible team member, and what to do when something goes wrong.

Create an onboarding guide for new front desk staff at [DESCRIBE PROPERTY]. Cover the check-in process, how to handle common guest requests, the systems they will use, and how to escalate issues.

Write the daily briefing template for the morning meeting at [DESCRIBE HOSPITALITY BUSINESS]. It should take under 10 minutes, cover occupancy and key arrivals, flag any guest issues, and remind staff of the service priority for the day.

I need to address a staff performance issue with [DESCRIBE SITUATION]. Write the talking points for a one-on-one conversation that is direct, fair, specific, and focused on improvement rather than blame.

Write the guest service recovery training scenario for [DESCRIBE COMMON COMPLAINT TYPE]. Include the guest script, the ideal staff response, what the staff member should offer, and how to document the issue.

Write a promotional email for [DESCRIBE OFFER, E.G. "A WEEKEND GETAWAY PACKAGE AT OUR BOUTIQUE HOTEL"]. The audience is past guests who have not visited in 12 months. Lead with the value, include a clear offer, and create urgency.

I need to write the listing description for [DESCRIBE PROPERTY] on [AIRBNB/BOOKING.COM/VRBO/OTHER]. Highlight the unique features, be specific about the space, and write in a way that sets accurate expectations while building desire.

Create a social media content calendar for [DESCRIBE HOSPITALITY BUSINESS] for one month. Mix guest experience posts, behind-the-scenes content, local recommendations, and promotional offers. Include captions for each post.

Write the copy for the homepage of [DESCRIBE HOTEL OR RESTAURANT]. It should capture the brand personality, lead with the guest benefit, and drive visitors toward either a booking or a menu view.

I want to launch a loyalty program for [DESCRIBE HOSPITALITY BUSINESS]. Write the program overview, the tiers and benefits, the welcome email for new members, and the reactivation email for lapsed members.

Write menu descriptions for these dishes: [LIST DISHES WITH KEY INGREDIENTS]. Make each description appetizing, accurate, and between 20-30 words. Match the tone to our restaurant concept: [DESCRIBE CONCEPT].

I need to write a private dining or event package brochure for [DESCRIBE VENUE]. Include the ambiance, capacity, menu options, AV and setup capabilities, and a clear call to action.

Create a seasonal promotion for [DESCRIBE HOLIDAY OR SEASON] at [DESCRIBE RESTAURANT OR BAR]. Write the name, the featured items, the promotional copy, and how we will communicate it to guests.

Write the staff training guide for upselling in the [RESTAURANT/BAR] at [DESCRIBE PROPERTY]. Include specific scripts for suggesting appetizers, drinks, and desserts in a way that enhances the guest experience, not just the check average.

Write the food allergy and dietary restriction communication for [DESCRIBE RESTAURANT]. It should be clear about how we handle allergy requests, what common allergens are present, and how to flag a request to the kitchen.